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batuayan batuayan
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6 years ago
Which of the following dimensions of quality, as suggested by David A Garvin, refers to the degree to which physical and performance characteristics of a product match pre-established standards?
 a. Performance
  b. Reliability
  c. Conformance
  d. Durability
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apugs211apugs211
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6 years ago
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batuayan Author
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#2
6 years ago
Powerful stuff here, thanks
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