Describe the three system components used to ensure the delivery of high-quality customer service. ...

The three key components of a high-quality customer service system are standards, processes, and tasks designed to ensure high-quality customer service. Standards are the items, tasks, behaviors, and practices of an operation that represent the desired norm for the business. A process is a series of operations or tasks to be completed to bring about a desired result. A task is a responsibility, function, or procedure that is performed as part of a process. To achieve high-quality customer service managers identify standards, develop processes, and ensure needed task are completed.