The staff on a nursing unit notes that patient satisfaction varies from month to month.
They plot the degree of patient satisfaction each month for 1 year to determine when the periods of greatest dissatisfaction are occurring. The staff uses which type of graph?
a. Time plot
b. Pareto chart
c. Flowchart
d. Cause-and-effect diagram
A group of nurses is presenting the importance of high-quality care during a systemwide meeting of medical-surgical nurses. They point out a finding of the Quality Chasm that:
a. being insured has little effect on a person's longevity and the quality of care received.
b. lobbyists for the drug companies are able to gain permission for the use of new drugs within 1 year of their discovery.
c. although a greater number of lawsuits stem from medication errors, more people actually die from human immunodeficiency virus (HIV) and acquired immunodeficiency disease syndrome (AIDS).
d. medication-related errors place a tremendous financial burden on the U.S. health care system.
Patients with heart failure have extended lengths of stay and are often readmitted shortly after they have been discharged.
To improve quality of care, a type of road map that included all elements of care for this disease and that standardized treatment by guiding daily care was implemented. This road map is referred to as a(n):
a. benchmark.
b. critical pathway.
c. algorithm.
d. case management.
An organization's emergency preparedness task force meets to discuss how it should react in case of a terrorist attack and develops a disaster evacuation plan that details how each department will assist individuals in reaching safety.
This type of diagram is referred to as a:
a. Pareto chart.
b. control chart.
c. top-down flowchart.
d. deployment chart.
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