Which of the following is not considered front of the house?
a. Front desk
b. Bell staff
c. Reservations center
d. Security
e. None they are all considered front of the house
Hotels have moved from a few no-smoking rooms, to entire no -smoking floors; eventually there may be hotels that are entirely nonsmoking, but we are not yet there.
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High roller suites are generally located where in a casino resort?
a. Near the casino floor to be near the action
b. Near the safes and money vaults
c. Near the upper floors to provide a view
d. Near the exits to allow for privacy
e. None of the above
According to the text, in a casino resort, which department has the greatest power?
a. Casino Department
b. Hotel Department
c. Security Department
d. Services Department
e. None of the above
A large party, including unrelated persons, would require more than one registration card, unless the entire bill is paid by one individual, who would then be the only person to register.
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The liability of hotels for guest's valuables was established by an act of Congress.
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What is the largest casino hotel in the world?
a. MGM Grand in Las Vegas
b. Great World Hotel in Malaysia
c. Mandalay Bay Hotel in Las Vegas
d. Luxor Hotel in Las Vegas
e. The Venetian in Las Vegas
Handicapped guests are sent immediately to the room even if housekeeping has not yet cleaned the room.
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Whose duty is it to return any used room service dishes to the kitchen from a hotel room?
a. Room service
b. Housekeeping
c. Kitchen staff
d. Maintenance
e. None of the above
Union contracts designate the 10-minute rest period that guest-service agents are allowed every four hours as On-change.
Indicate whether the statement is true or false
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