As part of the reorganization taking place in the lodging industry (per Chapter 3), the reservations department of the individual hotel:
a. Has become more computerized
b. No longer reports to the rooms manager
c. Is now headed by a vice-president
d. Has essentially disappeared, having been replaced by Web sites
e. All of the above except b
This book lays out what is the best casino organization and casino
culture.
Indicate whether the statement is true or false
Explain HR's function of getting workers to the casino.
What will be an ideal response?
Two -way communication systems for electronic locks enable guests to access locked areas other than the guest room swimming pools; parking structures; exercise facilities.
Indicate whether the statement is true or false
Cashiers at every department of the hotel (dining room, bar, etc.) take in and pay out cash throughout the business day.
Indicate whether the statement is true or false
Because few guests actually return to the same hotel, modern management theory leaves complaints slide by rather than spending time and money to resolve them.
Indicate whether the statement is true or false
According to the text, sometimes casino culture is reflected in a
casino owner who is himself a gambler at heart.
Indicate whether the statement is true or false
Hotels render a bill (folio) whenever the:
a. Week has passed
b. Deposit has been used
c. The total folio approaches a pre-set figure
d. Daily charges exceed a pre-set figure
e. All of the above except b
Describe HR's function of attracting, training and retaining workers.
What will be an ideal response?
Keycards can be recycled; they can be used for another guest and another room.
Indicate whether the statement is true or false
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