A brand is successful when customers (guests) have come to recognize the name and logo and associate a particular level of service, cost and accommodations with that name.
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A large convention may have numerous master accounts, which the hotel must track separately.
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Which of the following helps distinguish real bills from counterfeits:
a. Visible watermark
b. Security thread
c. Color-shifting ink
d. Finger printing
e. All of the above except d
Electronic check-in terminals:
a. Are talked about a great deal but are not often available
b. Must be located within 100 feet of the computer terminals behind the desk
c. Are more popular with experience travelers than with inexperienced travelers
d. Still lack the personal security that transient hotels should deliver
e. Both a and d
Because England is close to continental Europe, the English breakfast is much like the Continental Breakfast.
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A walk-in is the noun reference to the verb reference walk a guest.
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Which federal agency regulates the nation's telecommunication industry?
a. FCC
b. OSHA
c. FDA
d. FICA
e. None of the above
With the broad use of online reservation bookings, the need for upselling is not as important as it once was Boxed dates are one of the most common amenity used by hoteliers to welcome arriving guests.
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Some urban hotel own and operate their own garages; some rent garage space (sometimes from the city) and still others lease the concession to a third party.
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A skipper is a (an):
a. Nickname given to the hotel GM
b. Guest who leaves without paying his bill
c. Guest who charges bar drinks to the room folio
d. American-plan guest who skips one or more meals that have been prepaid
e. Both a and d
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