The most popular hotel rating guides in the United States are the Mobil Guide, the Michelin Guide and the AH&LA Guide to Hotels.
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Which acronym is NOT part of the lodging industry's electronic vocabulary?
a. POS
b. PMS
c. ELS
d. A/R
e. HITIS
SMERF is the abbreviation used to indicate pet-friendly hotels.
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Queue discipline:
a. Is administered to employees who ignore standing instructions
b. Deals with rules for merchants who sell the hotel housekeeping supplies
c. Refers to the behavior exhibited by guests waiting in line
d. Is a financial penalty levied on managers who miss targeted goals
e. None of these
Reservations and room bookings via mobile apps are not a viable channel of distribution because of the limitations of the device's screen size (smartphones and mobile phones).
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A hotel must be evaluated as a piece of real estate as well as by its operations as an ongoing business.
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Porte-cochre is a French term referring to the open lobby design (which started in Paris) where registration takes place at a table/desk with easy chairs and informal seating.
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Twisted professional language makes it possible for a single occupant to pay a double rate.
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In terms of keycards, which of the following is NOT a real type of keycard used with today's electronic locking systems:
a. Magnetic stripe cards
b. Memory cards
c. Smart cards
d. RFID tags
e. All of the above are real keycard types
In today's markets, it takes about 50 properties to ensure brand identification..
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