Understays and overstays have the same impact on room-availability forecasts; both increase the number of rooms available for sale.
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Because of the legal environment in the United States, it is unlikely that a modern hotel would be organized as a corporation although older ones hold on to that business form.
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Unlike most other industries, hotelkeeping is not subject to the ups and downs of economic cycles.
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Credit-card transactions cost the merchant/hotel which fee?
a. Authorization fee
b. Discount fee
c. Chargeback fee
d. Interchange fee
e. All of the above
Technically, it is possible for a hotel to record a full house (100 occupancy) and still have empty rooms that night.
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The concierge floor is also called the:
a. Club floor
b. Businesswoman's floor
c. Upscale floor (but only by the staff; not known to the guests)
d. Queue-less floor
e. Both b and d
Hotels may refuse accommodations to any persons who are unwilling or unable to pay in advance for their accommodations including minority persons.
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Hotels have eliminated many middle management positions, which flattens the organizational chart and throws more responsibility on the remaining managers and employees.
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Tradition has kept hotel general managers from receiving bonuses as part of their salary package.
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Organizationally, the night auditor is most likely to be a member of the:
a. Accounting department
b. Front-office staff
c. Legal division
d. Manager's personal advisory group
e. None of the above
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