All rooms in the same category (king rooms, for example) have the same room rate.
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Convention contracts should include provisions for force majeure (forz ma-zhoer), an unexpected, disrupted event, previously called an Act of God.
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Which of the following would most likely be a city-ledger guest?
a. VISA card
b. Trade association
c. Bridal party
d. Wholesaler/group mover
e. All of the above
TQM (Total Quality Management):
a. Overlooks mistakes made by employees
b. Avoids the costs of technical training by hiring only skilled employees
c. Forbids discipline by supervisors
d. Does away with review and evaluation
e. None of the above
The number of rooms available is known to the individual hotel executive but only estimated by those measuring larger units, such as the regional or national occupancy.
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Hotel guests who reserve through a travel agencies often present a travel-agency voucher which they expect the hotel will honor for the value of the deposit made to the agency.
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PMS are changing dramatically as hotels
a. Adopted and implemented HITIS
b. Access the World Wide Web
c. Use a Window environment
d. Install more and more dedicated software
e. All of the above except d
Which item is NOT a member of this set?
a. Ledger
b. Turn-in
c. Cashier's report
d. Over or short
e. Due bank
Mass marketing and one-time guests have made the manager's role of host even more critical today than a generation or two ago.
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Occupancy measures quantity and ADR measures quality.
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