It is not enough to develop both core and peripheral competencies without building the linking or integrating systems that are essential to insure success.
Indicate whether the statement is true or false
Core competencies, as indicated in the text ,book serve to support the continuing development and maintenance of the peripheral competencies.
Indicate whether the statement is true or false
The exchange process is often refereed to as the moment of truth in the normative service literature.
Indicate whether the statement is true or false
When an individual is able to maximize the information scanned, the cognitive and perceptual process used, and previous experience, s/he is able to:
a. reduce the risk of an investment in a competitive method.
b. reduce the range of uncertainty associated with an investment.
c. minimize the variance of cash flows predicted for a particular investment.
d. all of the above.
e. a and c above.
Casino hosts are employees who are hired to do all but which of the following:
a. anticipate and expedite a high roller's needs.
b. arrange suites and/or reservations for dining.
c. make sure a favorite wine or food is readily available in the room.
d. all of the above
e. none of the above
Which of the following forms of promotion attempts to notify the people without controlling the message or media?
a. the newspaper
b. radio
c. advertising
d. public relations
e. all of the above
What was not the reason that many motels and restaurant failed in 1960s?
a. They did not realize that some chain companies were emerging.
b. They did not see the warning sign of a competitive environment.
c. They did not recognize the change of customer patterns.
d. They did not see the new technological development in the industry.
e. They did not follow the shifts in market requirements.
Why should the overlaps among the CM be viewed as a positive strategic move?
What will be an ideal response?
Briefly explain the process of evaluating competitive methods.
What will be an ideal response?
What is the casino's link to communicating with the outside world?
a. computers
b. TV connections
c. radio stations
d. newspapers
e. promotions
Quick Reply
