Proper ________ of each work center within the hotel helps increase the productivity of each task.
a. Location
b. Lighting
c. Temperature
d. Management
What does ROA stand for?
a. Return on accounts
b. Refund on accounts
c. Return on assets
d. Refinancing of assets
Research does seem to show that ____________ reinforcement works better than ____________ reinforcement in producing and maintaining behavior.
Fill in the blank(s) with correct word
The _____________channel of distribution can be very useful because the people who work in that channel make their money by helping generate sales; therefore they have a lot of incentive to foster a positive relationship between the resort and the
guest.
Fill in the blank(s) with correct word
In terms of criticality, the impact of a loss in __________, the event can be classified as very serious, moderately serious, or serious.
Fill in the blank(s) with correct word
Rule of thumb approaches are not allowed to be used in hotel appraisals.
Indicate whether the statement is true or false
The number and type of _________ used greatly affects the cost of performing a task.
a. Managers
b. Employees
c. Currency
d. Weather
Which is NOT a problem with newer, more complicated systems?
a. The need for experienced personal to provide care and maintenance
b. Ensuring that individual systems interface with each other
c. They are expensive to install and replace.
d. They typically increase costs over time.
Motivating employees means creating an ____________ that fosters the best possible service.
Fill in the blank(s) with correct word
The most difficult but best method of establishing a budget is what is known as _____________
Fill in the blank(s) with correct word
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