The most important factor for associations when deciding upon a hotel is:
a. Price
b. Location
c. Quality of service
d. Amenities
The term for a comparison of the saving or additional income generated to the amount invested is:
a. Rate of return
b. Income rate
c. Investment return
d. Net present value
What creates a need for more maintenance for a particular property?
a. There is a lot of equipment present.
b. Good construction materials
c. A lot of maintenance workers who need jobs
A neighborhood is defined as an area with a wide variety of land uses.
Indicate whether the statement is true or false
The impact of a loss in dollars due to criminal activity can be classified as _____________, moderately serious, or _____________.
Fill in the blank(s) with correct word
The A.H.L.A. believes that managers should be able to:
a. Determine productivity standards taking into account fixed and variable employee positions
b. Make employees more productive in times of high tourist activity
c. Revise standards to equalize productivity with employee satisfaction
It is important to view management as:
a. A process
b. A program
c. A system
d. A job
The term bottom up approach comes to use when developing:
a. Menus
b. Room dcor
c. Labor scheduling
d. Budgeting
The three causes of labor expense variance are:
a. Revenue, costs, and volume
b. Volume, rate and expenses
c. Revenue, expenses and volume
d. Volume, rate and efficiency
_____________ identifies potential risks and areas where the hotel is especially vulnerable.
Fill in the blank(s) with correct word