Financial management is the process of classifying financial information.
Indicate whether the statement is true or false
Which is an example of jargon that might be used in the hotel industry by a native English speaker?
A) An F&B Director says We need to 86 that menu item.
B) A GM says We need to increase our ADR.
C) A hotel controller says We need to file these invoices properly.
D) An Executive Housekeeper says, Our guestroom cleaning supply usage is too high.
Who would be considered a direct report of a hotel's Front Office Manager?
A) Room attendant
B) Desk agents
C) Sous chef
D) Controller
Managers can sometimes perceive they are dealing with problem employees when, in fact,
A) cultural similarities are too great to notice any real differences.
B) the employees do not speak English.
C) cultural differences are influencing the work situation.
D) the employees are underpaid.
In which employee group are those who are in it the oldest?
A) Generation Y
B) Millenniums
C) Baby boomers
D) Generation X
In which employee group are those who are in it the youngest?
A) Generation Z
B) Generation Y
C) Generation X
D) Generation B
Which is an example of an additional benefit that may be granted to an expatriate manager?
A) Overtime pay
B) Extended annual leave
C) Shorter working hours
D) Two or more personal assistants
What is NOT an example of the type of country-specific background facts expatriate managers must learn about their new host countries?
A) What are the most important holidays?
B) What are the accepted standards for punctuality?
C) What is the prevailing hotel ADRs in the country?
D) What is the size and population of the country?
What is true about the English language as it relates to the international hotel business?
A) English is spoken by many, but not all, international hotel managers.
B) English is spoken by all international managers.
C) English is spoken by most hourly employee who work in international hotels
D) All international hotel guests know how to speak English.
To be successful in a new culture it may be necessary to
A) defend current ideas and habits to those who do not now hold them.
B) avoid learning new ideas and habits.
C) unlearn old habits and ideas.
D) teach their current habits and ideas to those whom the managers will now be managing.
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