HR Directors in a hotel typically report to the
A) hotel's owners.
B) general manager.
C) rooms division manager.
D) controller.
Which is a list of the personal qualities judged necessary for successful performance of the tasks required in a job?
A) Job requirement
B) Job specification
C) Job rotation
D) Job enhancement
Which would be considered a staff position in a hotel?
A) General Manager
B) Director of Sales and Marketing
C) Food and Beverage Director
D) Director of Human Resources
Which positions are filled by employees who are technical specialists that provide advice to but do not make decisions for persons in line positions?
A) Staff
B) Supervisor
C) Manager
D) Back-of-house
Who would most typically serve as the Director of Human Resources in a small hotel?
A) General Manager
B) Director of Sales and Marketing
C) Food and Beverage Director
D) Front Office Manager
HR responsibilities in larger hotels are split between the HR department and
A) operating managers in line departments.
B) operating managers in staff departments.
C) the general manager.
D) local governmental agencies.
GMs demonstrate a lack of managerial ability or reflect unrealistic expectations on the part of the hotel's ownership when they
A) work 5 to 6 days per week.
B) interact with line-level employees.
C) work an excessive number of hours per week.
D) interact with guests.
Which is an example of a GM's positive interactions with hotel employees?
A) Taking disciplinary action against an employee
B) Mentoring younger workers
C) Terminating a staff member
D) Assigning extra work to cover-no-show employees
In most cases, today's hotel general managers work
A) a longer work week than did their counterparts in the past.
B) a shorter work week than did their counterparts in the past.
C) the same amount of time each week as did their counterparts in the past.
D) twice as many hours per week as do a hotel's hourly paid workers.
Which is an example of a GM's negative interaction with hotel employees?
A) Welcoming new staff members during orientation programs
B) Providing non-job-related advice when requested
C) Confronting staff members known to be stealing
D) Mentoring younger workers
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