Payroll expenses are not normally a significant expense for most lodging properties.
Indicate whether the statement is true or false
When a refrigerant leaves the condenser, what physical state is it in?
A) a hot, low-pressure gas B) a hot, high-pressure gas
C) a warm, high-pressure liquid D) a cold, low-pressure liquid
The political environment has no impact on the hospitality industry.
Indicate whether the statement is true or false
A floating basis for timeshare access gives one the right to select a unit:
A) any week interval before the timeshare deed has lapsed.
B) any available week throughout the year.
C) any unit anywhere for which he/she has accumulated sufficient points.
D) any available week within a certain season of the year.
The purchase of a building would be shown as a ________ activity on a firm's statement of cash flows.
A) financing B) investing C) operating D) none of the above
The success of most exhibitions is closely tied to the overall health of the national economy.
Indicate whether the statement is true or false
Those services or goods that must be present for the guest to use the core product are called:
A) Supporting products
B) Ancillary products
C) Secondary products
D) Facilitating products
The action taken toward a product that may cause harm or customer dissatisfaction is called:
A) Run out
B) Drop
C) Phase out
D) None of the above
Customer demands create opportunities to serve those customers in new and better ways.
Indicate whether the statement is true or false
Brand equity is a function of brand loyalty, name awareness and other factors.
Indicate whether the statement is true or false.
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