Which of the following are not common maintenance categories?
A) emergency B) preventive C) guest reported D) routine
Which of the following is the primary difference between club management and hotel management?
A) Clubs are used more frequently than hotels.
B) Hotels cost more to operate.
C) Hotels offer more services than clubs.
D) Club members feel more ownership of the property than hotel guests.
Local residents are an important market for guests in full-service hotel properties.
Indicate whether the statement is true or false
The optimal capital structure of a hospitality firm occurs where:
A) the value of the interest tax shield is less than the value of the potential costs of financial distress
B) the amount of debt capital is equal to the amount of equity capital
C) the value of the interest tax shield exceeds the value of the potential costs of financial distress
D) the value of the interest tax shield and the value of the potential costs of financial distress are equal
Which of the thirteen C's of marketing focuses on attracting those customers they are best able to serve?
A) Customization B) Capabilities of the firm
C) Chain of relationships D) Control of process
The financial portion of the business plan should include projected balance sheets and income statements for at least the next ten years.
Indicate whether the statement is true or false
Coliseums feature outdoor seating that can be used for numerous types of sporting events.
Indicate whether the statement is true or false
Small lodging properties outsource more than large lodging properties.
Indicate whether the statement is true or false
With country clubs, the type of membership that enables members to use all the facilities all the time is a
A) full membership
B) annual membership
C) monthly membership
D) seasonal membership
E) social membership
In the financial portion of the business plan, one should never reveal any existing debt.
Indicate whether the statement is true or false