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Angellady Angellady
wrote...
A year ago
The position on a cruise ship responsible for administration, cruise staff, entertainment, food and beverage and housekeeping is the:
 
  A) purser B) captain C) hotel manager D) cruise director



The highest ranking position on a cruise ship is the:
 
  A) cruise director B) hotel manager
  C) captain D) food and beverage director



The Malcolm Baldrige National Quality Award is the ________ level of national recognition a company can receive.
 
  Fill in the blank(s) with correct word



Luxury ships delineate themselves from mass market ships by having a crew to passenger ratio of:
 
  A) 1 crew member to every 10 guests B) 1 crew member to every 1.5 guests
  C) 1 crew member to every 3 .5 guests D) 1 crew member to every 5 guests



An employee serving a guest will most often work in the ________.
 
  Fill in the blank(s) with correct word



In cruising, the term crossing implies:
 
  A) a cruise that sails across an ocean one way or round trip
  B) a cruise that visits multiple destinations
  C) a cruise that visits the same port of call twice
  D) the point where two ships meet and cross paths during a cruise



A housekeeper cleaning a room, a server taking an order or an event planner answering the phone are all examples of a ________.
 
  Fill in the blank(s) with correct word



A world cruise:
 
  A) is geared towards families with small children
  B) is inexpensive, sometimes costing less than 100 per day
  C) the ultimate chance to see the world in style
  D) usually offered only once per year



________ keeps guests happy and creates repeat business, which is less expensive than attracting new guests.
 
  Fill in the blank(s) with correct word



Discuss marketability of the sustainable hotel industry. Discuss costs versus a standard hotel, guest demographic, and the positive or negative impact in the local community.
 
  What will be an ideal response?
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2 Replies

Related Topics

Replies
wrote...
A year ago
C

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highest

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front of the house

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moment of truth

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Guest loyalty

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The student may discuss the cost of building a sustainable building versus the cost saving in energy; gas, electric, air conditioning, water conservation, and waste disposal. Marketing the hotel as a LEED certified structure to conservation-minded, conscientious guests may find a new guest base. Using local materials and leaving a small footprint in the environment can foster partnerships with the local community and result in positive public relations which translates to low cost marketing opportunities.
Angellady
wrote...
A year ago
My teacher is very rude and likes to speed his way through a lesson without letting the class ask questions. Thank you for helping me. You're a life saver Slight Smile
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