Etiquette is about:
A) setting and achieving career goals B) how we handle guests who are upset
C) how we react during a stressful interview D) how we behave in a given setting
Gaming revenue is produced from
A) casino win
B) tours and attractions
C) lodging
D) entertainment
E) food and beverage
As the hotel industry matures, corporations are either acquiring or merging with each other. This is
A) safety and security B) capacity control C) diversification D) consolidation
List five characteristics of a Balance Sheet.
What will be an ideal response?
The luxury segment of the cruise industry caterers to travelers who earn:
A) 25 - 35k per year B) over 80k per year
C) 30k - 60k per year D) 60k - 80k per year
Which of the following could be considered unethical?
A) Publishing work performance standards
B) Working to protect the environment by recycling when no process exists
C) Seeking a fair and honest profit.
D) Accepting a gift from a purveyor for continuing to use their services.
Offering free goods and services to casino patrons in return for their business is called
A) comps B) guest satisfaction C) on-the-house D) gratis
The fastest growing segment of the travel industry is
A) cruise ships B) city center hotels
C) resort hotels D) vacation ownership
Identify the correct category for Management Wage.
A) Current Liability B) Current Asset C) Long Term Asset
D) Long Term Liability E) Owner Equity F) Expense Account
Betting against the house is ________ gambling
A) social B) commercial C) mixed D) resort