Actual room sales and rooms sold for the Flagstaff Hotel were as follows: Calculate the rooms sales and rooms sold mix percentage.
Room Sales Rooms Sold Sales Mix Rooms Sold Mix
Transient Rooms 720,000 8,400
Group Rooms 370,000 5,200
Contract Rooms 110,000 900
Totals 1,200,000 14,500
Trends in recreation and leisure include all but
A) hands-on rides and attractions
B) the blending of park experiences
C) an increase in golf programs
D) combining shopping and entertainment experiences
E) more VIP experiences in theme parks
In this type of ownership investors do not pay corporate income tax, however they distribute the majority of net income to shareholders, and are publicly traded.
A) Partnerships B) Real estate investment trusts
C) Franchises D) Independent ownership
The 500 room Flagstaff Hotel reported the following results for the month of January. Calculate the and variation for each category.
Actual Budget Variation Variation
Room Revenue 1,250,000 1,110,000
Room Profit 920,000 850,000
Rooms Sold 14,500 14,000
Occupancy 93.5 90.3
Average Room Rate 82.75 78.57
Based on the book At America's Service, which of the following is not one of the seven deadly sins of service:
A) make eye contact B) coldness C) apathy D) runaround
Great service:
A) is very simple to achieve B) is not expected by most guests
C) can result in repeat business D) happens in all hospitality industry
The Special Olympics is an example of
A) commercial recreation B) for-profit recreation
C) campus recreation D) recreation for special populations
Hotels and motels that are part of a ________ share a centralized reservation system and a common image, logo or advertising slogan.
A) REIT B) franchise C) proprietorship D) referral association
A commitment to excellence should begin:
A) after graduation from school B) at the beginning of ones hospitality career
C) at the start of the college career D) once a person becomes a manager
Voluntary organizations have all the following characteristics EXCEPT:
A) membership restrictions B) serve the public at large
C) nonprofit D) nongovernmental
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