Management by objectives (MBO) was a popular approach to management in
organizations in the latter part of the twentieth century.
Indicate whether the statement is true or false.
All of the following are true regarding conflict and its resolution except:
A. Conflict can make daily routines more exciting
B. Conflict takes energy
C. Some organizational environments are continuously conflict-free
D. One of the steps in conflict resolution is to empathize with your
opponents perspective
_____ people dislike confrontation; therefore, they will go behind others backs to
get what they really want.
A. Aggressive
B. Passive aggressive
C. Assertive
D. Nonassertive
All of the following are characteristics that make a good servant leader except:
A. Listening
B. Healing
C. Hindsight
D. Conceptualization
Which of the seven sins of service might be characterized by the phrase Now
dont worry your silly little head about ittrust me:
A. Apathy
B. Condescension
C. Brush-off
D. Robotism
Total Quality Management concepts include all of the following except:
A. Quality as the primary goal
B. Use of teams
C. Clients as patients
D. Quality assurance
All of the following suggestions were cited in the text that organizations can do to
empower women as leaders except:
A. Encourage employee involvement in the diversity-enhancement process
by establishing employee-network groups composed of women
B. Establish clear-cut objectives for each management unit
C. Conduct an analysis of the status of women within the organization
D. Set a quota for women leaders within the organization
_____ women leaders cultivate relationships with and among various
communities and groups, using relationships to gather information, to enhance
resources, and to form political alliances for their organizations.
A. Quantity
B. Diversified
C. Inclusive
D. Collectivist
According to the text, supports for empowerment in agencies providing services
to women, people of color, youth, and older adults can include:
A. The social environment
B. Enhanced collaborative approach
C. Interpersonal issues
D. Intrapersonal issues
Barriers that were listed in the text as being against empowerment in agencies
providing services to women, people of color, youth, and older adults included all
of the following except:
A. Expectations of funding sources
B. The social environment
C. Staff development
D. Interpersonal issues