All of the following are true except:
a. Maintaining records is part of your professional role as a social worker
b. The only place you cannot conduct the engagement process is on a city street
c. Agency records may be subpoenaed
d. Many of the factors that clients consider successful in a helping relationship begin in the engagement phase of
social work
Explaining agency services and policies is part of the engagement process of:
a. Completing required paperwork
b. Deciding whether the agency and worker can help
c. Orienting the client to the helping process
d. Demonstrating effective attending skills
Making eye contact with the client and encouraging the client to continue talking are examples of:
a. Attending skills
b. Worker service skills
c. Culturally-neutral skills
d. All of the above
Define the social work roles of: (a) advocate, (b) organizer, (c) consultant.
What will be an ideal response?
Give six sources from which a fundraiser could secure financial support.
What will be an ideal response?
What interpersonal skills are important for organizational and community change, including advancing social justice?
What will be an ideal response?
Explain policy/planning, capacity development, and social advocacy, and why they are important to social work.
What will be an ideal response?
Define macro practice and its relationship to generalist practice.
What will be an ideal response?
The negotiators role is one of neutrality, not siding with either party to the dispute.
a. True
b. False
A worker who is an advocate for organizational or community change may have to negotiate or bargain with the
adversary.
a. True
b. False
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