In the all-channel network, communication flows ________.
A) downward from a strong leader to his subordinates in the work group
B) in a parallel fashion until all of the members of a work group have been informed
C) freely among all members of a formal work team
D) through the grapevine
Question 2Rick believes that it might be more effective if incoming market-based information and outgoing responses and directions were to flow through a central figure, the regional sales manager for each region.
He, therefore, prefers the ________ network for communication.
A) wheel
B) chain
C) all-channel
D) informal
Question 3In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.
A) wheel
B) all-channel
C) chain
D) circular
Question 4In the ________ communication network, communication flows according to the formal organizational hierarchy, both downward and upward.
A) chain
B) linked
C) wheel
D) horizontal
Question 5When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments, then ________.
A) upward communication works best
B) diagonal communication should be used
C) lateral communication is ideal
D) upward communication works the fastest
Question 6When MediFax was a small company, information flowed freely from the sales force to all areas of the home office. This most closely represents the ________.
A) wheel network
B) chain network
C) all-channel network
D) informal network
Question 7Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions.
A) diagonal
B) upward
C) vertical
D) lateral
Question 8Which of the following is an example of lateral communication?
A) George informs his superior about the progress of the new project.
B) Brian talks to his teammate about a change in project specifications.
C) Richard penalizes John for not following the company dress code.
D) Paul tells the CEO about the low morale in his department.
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