If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.
A) cooptation
B) exploitation
C) arbitration
D) coercion
E) conciliation
Question 2Using covert influence to overcome resistance to change is called ________.
A) negotiation
B) conciliation
C) education
D) coercion
E) manipulation
Question 3The top managers of the corporation are meeting to discuss how they will compete in their chosen markets and how they will attract and satisfy customers. These managers are discussing ________.
A) the business model
B) strategy
C) their competitive advantage
D) core competencies
Question 4Procedural fairness while implementing changes is especially important when ________.
A) the organization is facing intense competition
B) the employees have participated in the decision-making process
C) the employees perceive the outcome as negative
D) the environment in which the business operates is dynamic
E) the employees are resisting the change due to group inertia
Question 5Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?
A) implementing changes fairly
B) participation
C) education and communication
D) coercion
E) cooptation and manipulation
Question 6A ________ describes the rationale of how a company is going to make money.
A) functional strategy
B) business model
C) SWOT analysis
D) core competency
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