The primary or dominant values that are accepted throughout the organization are known as ________.
A) foundational traits
B) core values
C) shared values
D) institutional traits
E) unique values
Question 2An ombudsperson listens to employee complaints and recommends appropriate action in an attempt to defuse internal problems.
Indicate whether this statement is true or false.
Question 3Assertiveness indicates the degree to which ________.
A) one party attempts to satisfy his or her own concerns
B) one party attempts to suppress the conflict
C) the parties attempt to find a win-win solution
D) one party attempts to satisfy the other party's concerns
E) the parties are willing to involve a third party in conflict resolution
Question 4As a consequence of the information circulated by the grapevine in an organization, employees experience ________.
A) increased clarity
B) increased power
C) increased member satisfaction
D) increased certainty
E) increased anxiety
Question 5The courts have made no exceptions to the employment-at-will doctrine.
Indicate whether this statement is true or false.
Question 6In which Supreme Court decision was it made clear that ADR applied to the vast majority of employees and was available to employers seeking to enforce compulsory arbitration agreements?
A) Weingarten v IBM
B) Circuit City v Adams
C) General Electric v Noe
D) Daily News L.P. v Newspaper & Mail Deliverers' of New York and Vicinity
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