Ombudspersons are neutral counselors who can give employees confidential advice about problems like ...

Ombudspersons are neutral counselors who can give employees confidential advice about problems like abusive managers.

Indicate whether this statement is true or false.

Question 2

Alternative dispute resolution is less adversarial than litigation, but it tends to be more costly.

Indicate whether this statement is true or false.

Question 3

________ are indicators of a strong organizational culture.

A) High levels of dissension
B) High rates of employee turnover
C) Completely horizontal organizational charts
D) Narrowly defined roles
E) Widely shared values

Question 4

Stefan is looking for a job. Today he went to the Web site of Qriosity Inc., where he filled out an online application and attached a copy of his resume. In which part of the selection process is Stefan?

A) physical selection
B) job offer
C) initial selection
D) contingent selection
E) substantive selection

Question 5

The informal communication network in an organization is ________.

A) determined by organization
B) based on clear and factual information
C) rooted in issues of minimal importance to employees
D) characterized by ambiguity
E) controlled by the management

Question 6

Which of the following would be a case where alternative dispute resolution would be used?

A) racial discrimination
B) age discrimination
C) unfair firings
D) all of the above

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Ombudspersons are neutral counselors who can give employees confidential advice about problems like ...

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