You have recently started your business with a small capital investment. Your business needs a very high degree of flexibility so that you can quickly respond to environmental changes and you are also interested in minimizing costs.
Which of the following types of organizations is best suitable for your business?
A) a highly centralized organization
B) a virtual organization
C) a formalized organization
D) a bureaucracy
E) a hierarchical organization
Question 2With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.
A) creator
B) receiver
C) encoder
D) sender
E) transmitter
Question 3Which of the following is an example of a task conflict?
A) Will and Hilda have been removed from the team they worked with after they were overheard making derogatory comments about one of their colleague's racial origin.
B) Henry and Solomon have been reprimanded by their project lead for spending too much time using the Internet for personal use at work.
C) Linda and Dorothy had a disagreement over which of their employees should be assigned to work on a high-priority project.
D) Sally and her manager have just had a heated argument because Sally feels she has been overlooked for a promotion that was her rightful due.
E) The company head has resigned after longstanding conflict between him and his top management employees.
Question 4Frank and two other machinists want to form a bargaining unit at Nelson Manufacturing. What is the first step Frank and his co-workers need to take?
A) collecting authorization card signatures
B) campaigning for election
C) petitioning for election
D) becoming certified
Question 5Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis Galvan as a project coordinator.
Galvan's manager has noticed that ever since she has joined, she has been extremely positive about her work and takes up challenges without complaining. In addition, she maintains a positive ambience by helping out colleagues and smiling at everyone she interacts with. Her behavior has had a positive effect on her colleagues, who have started behaving in a similar manner. Which of the following concepts is demonstrated in this example?
A) emotional dissonance
B) Ben Franklin effect
C) unit bias
D) anchoring effect
E) emotional contagion
Question 6Under the zero-sum approach, rewards are distributed such that ________.
A) rewards are equal and do not increase or decrease with changes in profit margins
B) rewards increase for all employees at an identical rate
C) any drop in profits reduces the pay of employees by an identical amount
D) amount allocated for rewards is variable
E) rewards increase for a group at the expense of loss for another group
Question 7Which of the following represents a pay plan that rewards employees for recent performance rather than historical performance?
A) bonus
B) flexible benefits
C) modular plans
D) cafeteria plans
E) base salary
Question 8Blastkrieg, a chain of audio equipment stores, uses computerized inventory control and customer self-service to eliminate the category of sales clerks from its force of employees.
After diversifying into computer electronics, it now plans to employ the same concept in selling desktop PCs and laptops. Which of the following is an assumption made in Blastkrieg's strategy?
A) All computer electronics stores use a similar strategy.
B) Sales personnel are not required for selling computer electronics successfully.
C) The same kind of computers will be used in inventory control for both audio equipment and electronics at Blastkrieg.
D) A self-service strategy cannot be employed without computerized inventory control.
E) Sales clerks are the only employees of Blastkrieg who could be assigned tasks related to inventory control.
Question 9With reference to the communication process, the ________ is the medium through which the message travels.
A) feedback
B) noise
C) encoder
D) channel
E) decoder
Quick Reply
