The process of coordinating the structural elements of organizations in the most appropriate manner is called:
A) organizational structure.
B) organizational design.
C) an organizational chart.
D) division of labor.
Question 2An individual is likely to resist change because of the feeling ________.
A) of achievement
B) of uncertainty
C) of personal gain
D) that the change is in the organization's best interest
Question 3Shelly was the most senior employee in the department and knew just about everything about everyone else's job.
If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________.
A) belief that uncertainty would increase
B) fear that she would be forced out of her habit
C) concern over personal loss
D) belief that the changes would harm the organization
Question 4When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity, his employees objected. Their resistance came from their ________.
A) belief that ambiguity would increase
B) fear that they would be forced out of their habits
C) concern over personal loss of income
D) belief that Joshua's changes would harm the organization
Question 5In path-goal theory, if the leader is setting challenging goals and seeking performance improvement, he/she is using the ________ style.
A) instrumental
B) supportive
C) participative
D) achievement-oriented
Question 6Jennifer thinks that her company needs to rethink how they market their product because they are not selling as projected. This represents the basic assumption of strategic planning that:
A) existing objectives require new strategic plans to continue.
B) it is an intuitive decision-making process.
C) it is best done to build on success rather than correct problems.
D) it occurs when current objectives are no longer being met.
Question 7To build creativity-related skills, an individual should:
A) learn to break complex processes into their simplest parts.
B) develop the ability to forget unproductive ideas.
C) reinforce existing paradigms and perspectives.
D) do all of these.
Question 8Managers who do favors for others who might feel obligated to repay them are using which political tactic?
A) Cultivating a favorable impression
B) Controlling access to information
C) Creating obligations and using reciprocity
D) Aligning oneself with more powerful others
Question 9Sensitivity training refers to activities that help team members learn how each member thinks and works.
Indicate whether the statement is true or false.