Discuss how culture constrains managers. Include specific examples to support your answer.
What will be an ideal response?
Question 2Marriott hotels are noted for their fantastic service. Their motto is Ladies and gentlemen serving ladies and gentlemen. To build and maintain this level of service, which of the following guidelines should managers follow?
A) precisely defining employees' normal job requirements and ensuring they perform those actions alone
B) giving service-contact employees continual training on product knowledge, listening, and other behavioral skills
C) designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers
D) preserving the discretion to make day-to-day decisions on job-related activities at the top level of management
Question 3For the sake of clarity, the constraints imposed on managers by the organization's culture are explicitly stated in the employee handbook.
Indicate whether the statement is true or false.
Question 4Define organizational culture and discuss its three primary implications.
What will be an ideal response?
Question 5Identify and define the seven dimensions that make up an organization's culture.
What will be an ideal response?
Question 6Corporate rituals are repetitive sequences of activities that express and reinforce the key values of an organization.
Indicate whether the statement is true or false.
Question 7The shared aspect of culture implies that all employees in an organization agree with the organization's values and beliefs.
Indicate whether the statement is true or false.
Question 8Organizations help employees adapt to the culture through socialization.
Indicate whether the statement is true or false.
Question 9In strong organizational cultures, employees have little knowledge of company history or heroes; what is important is present performance.
Indicate whether the statement is true or false.
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