When Michael meets with the human resources manager to discuss a complaint filed by one of the ...

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?
 
  A) conceptual skills
  B) interpersonal skills
  C) negotiator skills
  D) disturbance handler skills

Question 2

________ skills involve the ability to work well with other people, both individually and in a group.
 
  A) Technical
  B) Assessment
  C) Planning
  D) Interpersonal

Question 3

Understanding machine operating instructions would be considered a(n) ________ skill for a production manager.
 
  A) interpersonal
  B) technical
  C) conceptual
  D) empirical

Question 4

________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product.
 
  A) Human
  B) Technical
  C) Conceptual
  D) Empirical

Question 5

When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills.
 
  A) decisional
  B) technical
  C) interpersonal
  D) conceptual

Question 6

When Calvin helps one of his employees troubleshoot a machine problem, he is using his ________ skills.
 
  A) negotiator
  B) technical
  C) interpersonal
  D) conceptual

Question 7

Technical skills include ________.
 
  A) experience gained by experiments that are used in performing managerial tasks
  B) job specific knowledge needed to proficiently perform work tasks
  C) the ability to work well with individuals and groups
  D) skills managers use to think and to conceptualize about abstract and complex situations