As an informal T&D method, ________ permits an employee to learn job tasks by actually ...

As an informal T&D method, ________ permits an employee to learn job tasks by actually performing them.
 
  A) coaching
  B) on-the-job training
  C) mentoring
  D) in-basket training

Question 2

Which informal T&D method involves transferring knowledge from an experienced worker to a new employee?
 
  A) business games
  B) role playing
  C) on-the-job training
  D) classroom lecture

Question 3

What T&D method asks participants to manage e-mail messages, memoranda, reports, and telephone messages?
 
  A) in-basket training
  B) role playing
  C) behavior modeling
  D) case study

Question 4

Which T&D method is frequently used by restaurant chains to train servers in handling difficult situations, such as angry customers?
 
  A) role playing
  B) internships
  C) business games
  D) vestibule training

Question 5

Ben is a supervisor at a candle manufacturing plan. Absenteeism is high and often disrupts production goals. Which T&D method would most likely be used to help Ben ensure that production goals are met?
 
  A) on-the job training
  B) cross-training
  C) apprenticeship
  D) team coordination training

Question 6

At ABC Manufacturing, which of the following tasks is LEAST likely to be taught through the behavior modeling method?
 
  A) conducting performance appraisal reviews
  B) handling discrimination complaints
  C) improving safety habits
  D) writing memos

Question 7

Employees at Maxwell Enterprises are participating in a training and development program. Participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations.
 
  Which type of T&D method is the firm most likely using?
  A) coaching
  B) job enlarging
  C) role playing
  D) job rotating