What are the steps in the training and development process? Why is implementing a training and development program frequently difficult?
What will be an ideal response?
Question 2Chelsea Paper Products is a large manufacturer that employs nearly 800 workers. Executives at the company are interested in implementing a training and development program in order to
improve employee competencies and enhance the firm's overall performance. Which of the following most likely supports the plan to establish a training and development program at Chelsea?
A) Firms of similar size typically provide mentors to new employees.
B) The firm has consistently had a high turnover rate in all departments.
C) The firm's new CEO established a T&D program at a previous firm.
D) Other firms in the paper industry are implementing T&D programs.
Question 3Learning that looks beyond today's job and has a more long-term focus is referred to as ________.
A) training
B) instruction
C) development
D) orientation
Question 4What is the first step in the training and development process?
A) determine specific T&D needs
B) establish specific T&D objectives
C) select training methods
D) select appropriate media
Question 5What is the primary goal of training and development?
A) improved performance
B) federal compliance
C) efficient orientation
D) behavioral modification
Question 6Showing a worker how to operate a bulldozer or an administrative assistant how to schedule appointments are examples of ________.
A) training
B) development
C) morale improvement
D) behavioral development
Question 7All of the following are most likely strategic benefits of training and development EXCEPT ________.
A) increased morale
B) higher retention rate
C) more employee satisfaction
D) improved orientation programs