I would like to call this first meeting of union representatives and management to discuss quality ...

I would like to call this first meeting of union representatives and management to discuss quality issues to order, said Senior VP Raul Chavez.
 
  As you all should now, we must either
  significantly increase quality or we will lose virtually all of our current contracts. Denise
  Wallace interjected, The union has drawn up a list of actions for both union members and
  management to take and I previously sent a copy to Andy Dobbins. Dobbins, Senior
  Operations Manager, held up the list and said, I've looked over the list and most of these are
  workable. I've also added a few ideas from management. Raul looked around the table and
  said, May I suggest we look over everything we have to date, change or make additions to that
  and come to a consensus on actions managers and union members can take? The others
  nodded in agreement. What conflict characteristics are present here?
  1. feud mentality
  2. everyone syndrome
  3. going for broke
  4. me syndrome
  5. you syndrome
  6. problem-solving mentality
  A) 2, 4, 5, and 6 B) 1, 3, 4, and 5
  C) 2 and 6 D) 1, 2, 3, 4, 5, and 6

Question 2

What is the conflict threat in this situation?
 
  A) Another referendum will be proposed.
  B) The energy rate will be cut to half the current rate.
  C) The current agreement will end in 18 months.
  D) The energy company will receive even less than half what they currently receive.

Question 3

Which of the following statements BEST explains why work attitude has little relationship to job performance?
 
  A) Most workers are highly ethical people who always strive to do their best in the workplace.
  B) Organizations develop rules and procedures that employees are expected to follow.
  C) Too little research has focused on this question to have a credible answer.
  D) Work attitude changes from day to day.

Question 4

Jamal looked at Sue and said, We have to renegotiate these rates. The price of energy has dropped dramatically and our recent school funding referendum failed. My high school cannot afford to heat the buildings properly at this rate.
 
  Energy costs are second only to teacher salaries
  for us. If we can't get a better rate, the board has no choice but to close this school and send the
  students across the town. That will mean overcrowding for the students but it will also mean
  much less money for you because that building has the experimental solar and methane gas
  co-generation plant. If the rate can be cut in half, we would be willing to extend our agreement
  to buy from you beyond the 18 months we have left to 4 years.
  What is the conflict demand in this situation?
  A) To reduce the energy rate to half the current rate.
  B) To extend the current agreement to four years.
  C) To close the building and move the students across town.
  D) To build a co-generation plant.

Question 5

In a conflict, the legitimacy involved would be considered?
 
  A) The support an uninvolved person shows that an option is fair.
  B) The fairness or justness of the conflict cause.
  C) The fairness of the effects of the conflict resolution.
  D) The practicality of the alternative solutions to the conflict.

Question 6

Options involved in a conflict involve which of the following?
 
  A) The different approaches to starting a conflict.
  B) The alternatives that will resolve a conflict.
  C) The different approaches to handling a conflict.
  D) The alternative approaches to ending a conflict.

Question 7

In a conflict, the parties involved are seeking a solution to a problem. When the parties analyze the interests involved, they really are attempting to determine ________.
 
  A) the individuals interested in the outcome of the conflict
  B) the action or item the parties each are asking for
  C) the parties involved in the conflict
  D) the unstated, primary causes of the conflict

Question 8

Conflict offers involve ________.
 
  A) what you are asking for
  B) what you have to give if your conflict demand is met
  C) what you will lose if the conflict does not go your way
  D) what will happen if your conflict demand is not met