________ is the process by which organizations cut costs by laying off managers and workers.
A) Outsourcing
B) Downsizing
C) Strategic planning
D) Corporate empowerment
Question 2The ________ of a worker's attitude reflects his thoughts about how to act on the job.
A) affective component
B) cognitive component
C) behavioral component
D) extrinsic component
Question 3Naomi's dog died. When Naomi went into work the next day, Tracy noticed that she was upset. Tracy would have said something, but she was working on a very important project.
Lewis also noticed Naomi was upset and asked her what was wrong and if there was anything he could do to help. Jack was bothered by Naomi's downcast expression and told her to quit moping. Derek did not notice there was anything amiss. Who BEST shows a high level of emotional intelligence?
A) Tracy
B) Lewis
C) Jack
D) Derek
Question 4________ is an organization's ability to make new or improved goods and services, or improvements in the way they are produced.
A) Creativity
B) Innovation
C) Downsizing
D) Outsourcing
Question 5________ can change from hour to hour, day to day, and sometimes minute to minute.
A) Work moods
B) Work values
C) Work attitudes
D) Work satisfaction
Question 6________ is the generation of novel and useful ideas.
A) Creativity
B) Innovation
C) Cognition
D) Serendipity
Question 7How people feel at the time they are actually performing their jobs is referred to as ________.
A) work attitudes
B) work moods
C) work behaviors
D) work values
Question 8Managers in different countries can use ________ to meet face-to-face through broadband hookups.
A) teleconferencing
B) dial-up modems
C) corporate infrastructures
D) personal digital assistants
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