Some supervisors often take the five irreplaceable foundations for granted and do not put them into practice for all of the following reasons except:
(a) They waste time seeking sophisticated replacements for the five foundations, (b) They give the foundations lip service claiming they use them when they do not, (c) They accept the foundations at face value and try to use them but fail to do so consistently, (d) They find the five foundations to be complex and contrary to basic principles for human interaction.
Question 2When people experience positive stress, they
a. become burned out shortly thereafter.
b. experience considerable discomfort.
c. perform more poorly.
d. perform better.
Question 3The use of time can suggest high power when a top-level manager
a. wears a watch on both hands.
b. keeps lower-ranking employees waiting.
c. encourages staff members to be on time for meetings.
d. apologizes for being a few minutes late for a meeting.
Question 4A general principle for handling cultural differences is to
a. not allow these differences to influence dealing with others in the workplace.
b. give foreigners six months to adapt to your culture.
c. to be sensitive to their existence.
d. accept lower job performance when a person comes from a
laid-back culture.
Question 5When you involve employees in departmental problems, you accomplish all but one of the following goals:
(a) You give them a chance to learn about departmental operations, (b) You build confidence by providing decision-making opportunities, (c) You ensure that employees share responsibility for errors, (d) You improve departmental climate by bringing people closer together.
Question 6A recommended approach for reducing procrastination is to
a. keep secret your attempts to get something done on time.
b. dive right into a giant task.
c. satisfy your stimulation quota in constructive ways.
d. become an anti-control freak.
Question 7The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
a. facial expressions. c. interpersonal distance. b. gestures. d. posture.
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