Developmental psychology studies human development from infancy up through old age.
Indicate whether the statement is true or false
Question 2Customer loyalty is likely to increase dramatically if customers with a problem can get the problem resolved
a. without having to make a contact.
b. by a member of top management.
c. within two contacts.
d. within one contact.
Question 3A key behavior of a nurturing person is to
a. promote the growth of others.
b. buy snacks for others in the office.
c. share bonuses with others.
d. stay in good physical shape.
Question 4Students who overuse the Internet often do so as a way of relieving
stress about their real problems.
Indicate whether the statement is true or false
Question 5With respect to the halves of the brain, creativity requires
a. mostly left-brain activity.
b. mostly right-brain activity.
c. integrated activity from both halves of the brain.
d. heavy emphasis on the spinal cord just below the brain.
Question 6Assume that you are using the forced association technique. You select the word penguin from the dictionary. Next, you
a. waddle around the room until you solve your problem.
b. associate a list of words beginning with the letter p to your problem.
c. ask for another more sensible work to relate to your problem.
d. relate the properties of a penguin to your problem.
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