Which of the following methods of achieving organizational change is highly interrelated and complementary to TQM?
A) flexible work teams
B) reengineering
C) innovation
D) restructuring
Question 2Which of the following statements is true regarding reengineering?
A) The process of reengineering is used to achieve evolutionary change.
B) Reengineering involves decentralizing decision-making to the point where the decision is made.
C) Reengineering involves improving an organization's functions by focusing on the functions in isolation from one another.
D) The reengineering process is started with the product and not the customer.
Question 3The goal of reengineering is to ________.
A) achieve continuous, incremental improvements in organizational functions
B) obtain resources from the external environment at the lowest possible costs
C) improve businesses processes
D) decrease the bargaining power of the customers
Question 4Which of the following statements is true regarding flexible work teams?
A) Flexible work teams typically consist of members of the top-management team.
B) A department head assigns a task to a flexible work team.
C) Flexible work teams are typically used as a quick fix that can turn an organization around overnight with the help of a radical innovation.
D) Flexible work teams are self-managed.
Question 5A ________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.
A) quality circle
B) control group
C) flexible work team
D) kaizen group
Question 6Which of the following is most likely to be a characteristic of an organization that implements TQM?
A) The organization uses centralized decision-making.
B) The managers in the organization assume the role of supervisor rather than facilitator.
C) The employees in the organization are empowered.
D) The organization has tall hierarchy of authority.
Question 7Which of the following is the overall goal of total quality management (TQM)?
A) achieving radical innovation
B) increasing environmental richness
C) decreasing bargaining power of suppliers
D) achieving continuous improvement
Question 8The technique of total quality management (TQM) was developed by ________.
A) Kenneth Arrow
B) William Easterly
C) W. Edwards Deming
D) Kaoru Ishikawa
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