Which decision of the following procedures gives a leader the most control over the final
decision?
A) consultation with some individuals in the group
B) consensus decision by all members of the group
C) group decision made by a majority vote of members
D) delegation to the most qualified member of the group
Question 2Which is most likely to be effective for implementing major change?
A) Emphasize the obstacles so followers will not become complacent.
B) Provide opportunities to experience early success in implementing change.
C) Make followers feel responsible for failure of the old strategy.
D) Maintain control over sensitive information about new problems.
Question 3What is the recommended way to deal with someone in a key position who continues to
resist change and is likely to sabotage it?
A) Find a qualified replacement who supports the change.
B) Keep asking the person to support the change.
C) Warn the person to stop resisting the change.
D) Ignore the resistance and try to work around the person.
Question 4Which approach is least likely to be useful when trying to implement a major change in an
organization?
A) Select a task force with the skills and values needed to implement the change.
B) Measure the effects of the change on people, processes, and performance.
C) Include symbolic changes that will affect the daily activities of members.
D) Describe the changes as routine, incremental adjustments to avoid upsetting people.
Question 5Leadership plays a major role in the change process because leaders can _____.
a. Give people disconfirming data
b. Help people deal with disconfirming data
c. Help people find new alternatives
d. Help people conduct new experiments (coaching)
e. Help people interpret the results from new experiments
f. All of the above.
Question 6Which of the following was not recommended to facilitate acceptance and successful
implementation of a major change?
A) Convince people that the change can be made without any difficulties or
inconvenience for them.
B) Demonstrate personal commitment to see the change through to the end, regardless of
temporary setbacks.
C) Use ceremonies and rituals to help people deal with the pain of giving up familiar
things they value.
D) Create a sense of urgency about the need for change by showing it will be more costly
not to change.