What is optimal turnover?
A) It is the lowest turnover that a firm can achieve.
B) It produces lowest level of long-term productivity.
C) It produces the highest level of long-term business improvement.
D) It sees any employee turnover as a loss for the company.
Question 2Continuous improvement requires management to encourage employees to ________ and to act on what the employees suggest.
A) share ideas
B) participate in teams
C) participate in training
D) work in groups
E) benchmark competitors
Question 3Today, effective supervisors treat the performance appraisal as a(n) ________, as well as a formal legal document.
A) reason to terminate
B) evaluation and development tool
C) justification for promotions
D) determinant in pay adjustments
E) disciplinary tool
Question 4By supplementing supervisory appraisals with peer evaluations, a supervisor can make the appraisal process ________.
A) more biased
B) more accurate
C) more time-consuming
D) less accurate
E) less stressful
Question 5In some jobs, employees regularly get ________ on how well they are doing because feedback is built into the job.
A) job analysis
B) intrinsic feedback
C) performance data
D) re-engineering advice
E) job evaluation
Question 6Supervisors use performance appraisal as a means for helping employees improve future performance.
Indicate whether the statement is true or false
Question 7Which of the following types of workers would most value the reward of having different tasks to do every day?
A) workers who desire career advancement
B) workers who value being rewarded for individual contribution
C) workers who value making individual contributions
D) workers who are seeking skill development