The level of action on the part of the crisis worker is determined largely by the assessed level of the client's
a. empathy.
b. mobility.
c. genuineness.
d. kind of crisis.
Q. 2An important component of genuineness is being
a. role free.
b. non-defensive.
c. spontaneous.
d. all of the above.
Q. 3The term empathy means that the worker
a. accurately senses the client's inner feelings and meanings.
b. correctly diagnoses the client's problem or symptoms.
c. is open and transparent in the relationship with the client.
d. all of the above: a, b, and c describe empathy.
Q. 4Providing guidance
a. is an archaic term that best describes school counseling in the 1960s and has little to do with contemporary counseling and particularly crisis intervention.
b. means clients are incapable of helping themselves.
c. means clients don't have the knowledge or resources available to get themselves out of the crisis and need an expert in providing them with the tools to do so.
d. means helping clients focus on their goals.
Q. 5Providing protection means (p 82)
a. shielding the client from potential traumatic events post crisis.
b. safeguards clients from engaging in harmful and destructive behavior.
c. is an overarching task that takes precedence over everything else.
d. both b and c.
Q. 6Promoting expansion means (p 82)
a. to have clients engage in a number of plans.
b. supporting clients as they attack multiple facets of the problem.
c. opening up clients tunnel vision in regard to the problem.
d. All of the above
Q. 7If a worker quietly set by an allowed a client to cry for five minutes and bemoan her broken engagement, the worker would be engaging in ______as a technique.
a. sympathy eliciting c. empathic responding
b. catharsis d. providing support
Q. 8Of the following basic strategies for crisis intervention which one seeks to deal with warded off, shunted, and denied feelings.
a. allowing catharsis c. creating awareness
b. providing support d. promoting mobilization
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