The most immediate and potentially powerful tense for a reflection of feeling is:
A) past tense.
B) present tense.
C) future tense.
D) all tenses have equal power.
Q. 2The check-out is important because:
A) it provides the client room to clarify things that the interviewer may have missed.
B) it tends to clarify what the client has been saying.
C) if the counselor is wrong, the client can come back and restate the issue more clearly.
D) All of these
Q. 3Which of the following correctly details the techniques of reflecting feelings?
A) Sentence stem, feeling label, content summary, past tense, check-out
B) Feeling label, brief context, sentence content, tense, check-out
C) Sentence stem, feeling label, brief context, tense, check-out
D) Feeling label, brief context, tense, check-out, closing
Q. 4Which of the following is NOT an emotional word?
A) Angry
B) Excited
C) Joyful
D) Considerate
Q. 5The effective salesperson:
A) wisely ignores the feelings of her or his clients.
B) carefully observes emotions so he or she can optimize sales.
C) will note the feelings of clients and may regularly reflect them back.
D) none of these
Q. 6In order to reflect feeling, the interviewer must first identify the presenting emotion. Which of the following is NOT a method to identify feelings?
A) Match one of the primary emotions to client behavior.
B) With a closed question, ask the client to supply the missing feeling word.
C) Ask an open question: How do you feel about that?
D) Name the feeling expressed implicitly by client behaviors.
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