Sender credibility depends on all of the factors listed below EXCEPT one. Which one?
a. Friendliness and warmth
b. Dynamism
c. Expertise
d. Self-confidence
Q. 2An effective sender will
a. Evaluate the other person's behavior accurately
b. Make the verbal and nonverbal messages congruent
c. Provide feedback on the clarity of the message
d. Send the same message only once
Q. 3Sender credibility refers to
a. How trustworthy the receiver perceives the sender
b. How trustworthy most people perceive the sender
c. How trustworthy the sender perceives himself/herself
d. The sender's objective trustworthiness
Q. 4One of the most important roles leaders can play during the working stage is
a. leading.
b. facilitating.
c. negotiating the balance between content and process in the group.
d. intervening during conflicts within the group.
Q. 5Which of the following distinguishes the therapeutic interview from most other types of interviews?
a) It occurs between two people
b) It can be time limited
c) It has a change component
d) It has symmetry in the amount of self-disclosure
Q. 6Henry and Moya are talking about a TV show over dinner at a quiet restaurant. Henry is telling her how interesting the last episode was. It turns out Moya really dislikes that show. Noise in this case is present in the
a. Channel
b. Sender
c. Receiver
d. Transmission
e. Message
Q. 7Pete has enough money to buy a new PC. He goes into a store and asks a salesperson about different brands.
The salesperson says that their most expensive model is the best and that's the one that Pete would need if he wants to succeed in college. Pete is not sure whether he should trust her advice because of the salesperson's
a. Credibility
b. Expertise
c. Dynamism
d. Warmth and friendliness
Q. 8The process of understanding of the message is called
a. Decoding
b. Encoding
c. Transmission
d. Channel
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