Communication during the maintenance phase of the system's life cycle is crucial. Which of the following is most beneficial to the organization during the maintenance phase?
1. A newsletter for users is posted yearly in accessible sites for new information
2. A help desk provides 24/7 telephone user support for employees
3. Users given internet access and procedure manual to troubleshoot problems
4. A list of frequently asked questions (FAQs) posted on a password protected site
Question 2Which health risk related to computer use has been best documented?
1. Miscarriage or sterility
2. Ulnar nerve syndrome
3. Carpal tunnel syndrome
4. Cataracts
Question 3The nurse is teaching a class on coordinating care for families with a chronically ill member. Which response made by a student indicates a need for further teaching in the area of family assessment?
1. Identifying accessible community resources is an important aspect of family assessment.
2. Family engagement in shared health-care decision-making has little impact on health outcomes.
3. Lifestyle factors to assess include family access to food, housing, and transportation.
4. Money spent is not always linked to better health outcomes.
Question 4Health care agencies incorporate a continuity plan to ensure business continuity and successful recovery after a disaster. Which of the following is the most effective way to emphasize the importance of disaster preparedness?
1. Conduct staff reviews of continuity and recovery plans
2. Test the emergency staff notification system
3. Incorporate mock disaster situations into staff training
4. Display continuity plans in conspicuous places
Question 5Which description best fits a work breakdown structure (WBS)?
1. A project planning software program is selected for use by the steering committee to assist in planning needed changes.
2. The implementation committee learns about the capabilities of a new wireless system.
3. A timeline is developed to determine who will do necessary tasks for the implementation of each project phase.
4. A committee is formed to guide the implementation of a new wireless system.
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