What occurs in benchmarking?
A) Two organizations become financially integrated under a capitated model
B) Organizations compete for a best practices label from the NCQA
C) An organization compares its performance with that of best-performing institutions
D) Minimum practice guidelines are established for each health care organization
Question 2Which one is a management function associated with quality control?
A) Periodic evaluation of unit mission, philosophy, goals, and objectives
B) Making out the daily patient care assignments
C) Creating a budget
D) Distributing holiday staffing policies
Question 3An RN is a supervisor in an organization that has total quality management (TQM) as the backbone of its organizational goals and objectives for quality control. How does the RN practice TQM on the unit?
A) Encouraging employees to think of a unit slogan
B) Developing a quota system for number of patients cared for
C) Explaining to the staff that if it's not broke, don't fix it
D) Promoting teamwork rather than individual accomplishments
Question 4What is the first step in quality control?
A) To take corrective action when standards have not been met
B) To collect data to determine whether standards have been met
C) To determine criteria and standards
D) To determine who will measure the standard
Question 5What type of employment law relates to the rights and duties of unions and employers in their relationship to each other?
A) Labor standards
B) Labor relations
C) Equal employment
D) Civil and criminal
Question 6The NLRB requires that at least how many of employees sign an interest card before an election for unionization can be held?
A) 25
B) 30
C) 60
D) 70
Question 7What is a fertile ground for union organizers?
A) Organizational philosophy is sensitive to the worker.
B) Organizational philosophy is insensitive to the worker.
C) Organizational philosophy is sensitive to management.
D) Organizational philosophy is insensitive to the worker and management.
Question 8What perspectives must the manager have to see collective bargaining and employment legislation?
1 . Government
2 . Organization
3 . Worker
4 . Personal
A) 1, 2, 3
B) 1, 2, 4
C) 1, 3, 4
D) 2, 3, 4
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