Human resources is required to provide education on violence prevention and management, which is tracked by the state board of health and The Joint Commission.
Which of the following would the nurse expect to find in an education program required by state and federal health care regulatory agencies about violence prevention in the workplace?
a. Location of all monitoring equipment
b. Schedule of security officers rounds
c. Early recognition and response plan
d. Identification of people most at risk for causing harm
Question 2The AACN has addressed the issue of horizontal violence in the workplace and made recom-mendations for actions by the nurse manager. Which of the following are recommendations for action by the AACN against workplace horizontal violence?
a. Develop a culture that does not tolerate violence.
b. Report all incidences to upper manage-ment.
c. Separate the two people by not assigning them to work on the same shifts.
d. Ask the two people to sit down and work it out.
Question 3What methods can administration use for the prevention of workplace violence?
a. Separate staff entrance
b. Staff ID badges
c. Separate parking for staff
d. Visual presence of security at all times
Question 4What is a recommendation from the Occupational Health and Safety Administration for preven-tion of violence in the workplace?
a. Assign different shifts.
b. Provide training and education.
c. Point out the issues to the people in-volved.
d. Arrange for the people involved to meet and discuss the issues.
Question 5Horizontal conflict in the workplace is observed with which of the following situations?
a. Discussion with the manager before esca-lation occurs
b. Refusing to work on day off
c. Sharing views on patient care
d. Withholding information that will under-mine the ability to perform his job
Question 6When analyzing the sources for conflict, the nurse manager may identify which of the following as one of the most likely sources?
a. Different attitudes
b. Different facts or perception of the event
c. Different incomes
d. Different ages
Question 7When determining the basis for conflict, interpersonal sources as the basis would include which of the following?
a. Personality differences
b. Shift preferences
c. Staffing inconsistency
d. Assignments
Question 8There are three steps to conflict management: determining the basis, analyzing the source, and conflict resolution. Which of the following may be the most likely source for conflict between a patient and the health care provider in the workplace?
a. Food served
b. Medication effects
c. Ethical dilemmas
d. Smoking withdrawal
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