A nurse manager was having difficulty with the staff. Morale was low because of petty gossiping among the staff and intolerance of each other's behaviors. The nurse manager decided that the best way to handle this situation was to develop self-competence
a. Attending a conflict management course
b. Being politically aware
c. Being conscientious
d. Attending a service orientation program
Question 2At the nurse managers' council meeting, staff tardiness was discussed. After returning to the unit, the nurse manager developed a log to track how often tardiness occurred and who was coming into work late. The nurse manager was demonstrating:
a. Accurate self-awareness
b. Service orientation
c. Leveraging diversity
d. Motivation
Question 3Newly hired nurses were having difficulty in delegating tasks to the nursing assistants. They approached the nurse manager about setting up a leadership laboratory. The nurse manager decided that the key component that needed to be taught was:
a. How to take care of one's body
b. How to accept feelings
c. How to engage in responsible decision making
d. How to be successful
Question 4The charge nurses inform the nurse manager that the newly hired nurses are having difficulty with decision making and delegating. The best way for the nurse manager to handle this situation is to send the charge nurses to:
a. A conflict management course
b. A self-management course
c. A stress management course
d. Supervisory training
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