Problem-solving used in the nurse-client relationship is known as:
A. Case management.
B. Nursing process.
C. Evaluation techniques.
D. Remediation theory.
Question 2What is the goal of conflict management?
A. A conflict-free workplace
B. Resolving conflicts
C. Avoiding conflicts at any cost
D. Problem reduction
Question 3What should nurses recognize as a reasonable expectation from today's health-care consumers?
A. The right to choose their provider, unlimited access to health care, and affordable health care
B. Comprehensive, holistic and compassionate affordable health care
C. High quality and affordable health care
D. Individualized, comprehensive high quality low-cost health care
Question 4The Future of Nursing report identifies interprofessional collaboration as important for quality and safety. What actions should nurses take to ensure that they fulfill a collaborative role?
A. Assume accountability and increased authority in practice areas
B. Understand that an integrated delivery system centers on client health care needs
C. Become more supportive and acknowledge the contributions of individual interprofessional team members
D. Accept responsibility for ensuring their own specific contributions and the value of working together with other members of the health-care team
Question 5In dealing with conflict, it is important to approach it in a(n):
A. Competitive manner.
B. Destructive manner.
C. Cooperative manner.
D. Ambivalent manner.
Question 6What should nurses consider as the most effective strategies to contain costs and maintain quality healthcare? Select all that apply.
A. Developing critical pathways
B. Delegating to unlicensed or nursing assistive personnel
C. Managing resources appropriately
D. Implementing stringent hiring practices
E. Utilizing full registered nurses on clinical units
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