The profit and loss statement projects costs and other expenses against sales and revenue over time. ...

The profit and loss statement projects costs and other expenses against sales and revenue over time.
 
  Indicate whether the statement is true or false

Question 2

Joking with some employees and not others can be interpreted as _____.
 
  A) condescending
  B) a double standard
  C) friendliness
  D) partiality

Question 3

Characteristics of good salespeople include _____.
 
  A) waiting for customers to come to them
  B) all-business attitude with few if any smiles
  C) knowledgeable about products and services
  D) dressing better than other employees and customers

Question 4

Certain qualities in a supervisor, such as _____, may cause negative feelings to develop in an employee or group of employees.
 
  A) subjective criticism
  B) sincerity
  C) fairness
  D) flexibility

Question 5

A quality of good leadership includes _____.
 
  A) inflexibility in enforcing company
  B) an upbeat attitude
  C) making decisions only after long consideration
  D) knowing how to do a job although having never done the job

Question 6

Each employee who is _____ can be expected to have personal goals for advancement.
 
  A) career directed
  B) part-time
  C) temporary
  D) seasonal

Question 7

Talking down to employees by oversimplifying the directions is called _____.
 
  A) partiality
  B) a double standard
  C) indifference
  D) condescending attitude