An effective voice mail message

An effective voice mail message
 
 a. is courteous
  b. provides the needed information
  c. contains lengthy details
  d. both a and b

Ques. 2

When planning an outgoing call
 
 a. identify the objective of the call
  b. select a direct or indirect approach
  c. gather all the information you will need for the call
  d. all the above

Ques. 3

When talking on the telephone
 
 a. speak clearly and more slowly than you would in person
  b. enunciation is of little importance
  c. use a pleasant, high-pitched voice
  d. do not waste time with pleasantries, such as saying please and thank you

Ques. 4

Talking by telephone
 
 a. is less personal than sending an e-mail message
  b. is not a good way to reach most people
  c. can give customers instant feedback
  d. is not a popular method of business communication

Ques. 5

To be successful in face-to-face communications
 
 a. focus on sharing information
  b. speak in a way that the listener will understand
  c. be honest and sincere
  d. all the above

Ques. 6

The sender and receiver may briefly restate what has been discussed in the conversation
 
 a. summary
  b. greeting
  c. introduction
  d. exchange

Ques. 7

Saying hafta rather than have to is an example of
 
 a. good enunciation
  b. poor enunciation
  c. proper pronunciation
  d. poor tone