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courseherod courseherod
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6 years ago
When responding to customer comments online, a company should
 A) reply with witty sarcasm to belittling comments or posts.
  B) reply with factual information to unhappy customers.
  C) not reply to neutral posts or comments.
  D) reply to every positive customer statement.
  E) reply with emotional language to show concern.

Ques. 2

They, which, ours, and us are examples of ____.
 A) nouns
 B) adjectives
 C) adverbs
 D) pronouns

Ques. 3

____ scan the web for comments about the company.
 A) Geolocators
  B) Scanners
  C) Interns
  D) Aggregators
  E) Dementors

Ques. 4

Pronouns are used to ____.
 A) replace nouns
 B) add length to written messages
 C) describe nouns
 D) connect words or groups of words

Ques. 5

A sympathy note to a colleague whose spouse has just died should
 A) mention specific memories or a specific quality of the deceased.
  B) come to the point in the middle or final paragraph.
  C) emphasize the reader's emotional state.
  D) avoid discussing the deceased in any way.
  E) use emotional language to show concern.
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mkhoudsmkhouds
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6 years ago
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courseherod Author
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#2
6 years ago
Amazing, correctly answered
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