Which of the following is an effective way to improve your nonverbal communication skills?
A) Ignore facial expressions and body language; instead, focus only on the verbal message.
B) Ask friends and family members to give you feedback on your nonverbal behavior.
C) Try to avoid associating with people from diverse cultures since you might misunderstand their nonverbal messages.
D) Broaden your computer skills to include programming.
Ques. 2Good-News Messages Well-written messages that convey positive news, thanks, or appreciation generate goodwill. Learn to craft effective, receiver-focused, good-news messages to improve your business relationships by building goodwill. When sending a thank-you note in professional situations, you should use _________approach and express sincere feelings of gratitude. A. a reductive B. a deductive C. an inductive
Fill in the blank(s) with correct word
Ques. 3Which of the following is the most accurate statement about your workplace appearance and attire?
A) When building your workplace wardrobe, buy as many outfits as possible.
B) Casual dress policies have led to reduced productivity and lax behavior in some workplaces.
C) If you're competent, it doesn't matter what you wear.
D) To make yourself stand out in the workplace, wear flashy garments and clunky jewelry.
Ques. 4Deductive Organizational Pattern Outlining your messages to meet your receiver's expectations will increase your chances of preparing a document that elicits the response you desire. Most good-news and routine messages use the deductive organizational pattern. Exceptions occur when the cultural context and audience expectations call for an alternate approach. Choose the correct section of the direct outline to complete the sentence. Provide details and explanations in the_________ of the message. A. body B. data platform C. closing D. opening
Fill in the blank(s) with correct word
Ques. 5Positive nonverbal messages include all but which of the following?
A) Expressing warmth with frequent smiles
B) Producing careful, neat, professional, well-organized messages
C) Responding rapidly even though the message may have a few errors
D) Conveying self-confidence with erect posture
Ques. 6Deductive Organizational Pattern Outlining your messages to meet your receiver's expectations will increase your chances of preparing a document that elicits the response you desire. Most good-news and routine messages use the deductive organizational pattern. Exceptions occur when the cultural context and audience expectations call for an alternate approach. Choose the correct section of the direct outline to complete the sentence. In a direct outline for good and neutral news, the main idea is presented in the _________ of the message. A. body B. closing C. reflection D. opening
Fill in the blank(s) with correct word
Quick Reply
